Service Guarantee Policy

Effective Date:

At crexalonthel, we are committed to providing exceptional tree care services and ensuring complete customer satisfaction. This policy outlines our service guarantee and resolution procedures.

Our Service Commitment

We stand behind the quality of our work. All services including shrub trimming, tree health assessment, and storm damage cleanup are performed by certified arborists using industry best practices and professional-grade equipment.

Our goal is to exceed your expectations with every service. If you are not completely satisfied with our work, we are committed to making it right.

Service Guarantee

We guarantee that all services will be performed:

• By certified and experienced arborists
• According to industry standards and best practices
• With appropriate safety measures and equipment
• In a professional and courteous manner
• With minimal disruption to your property

Customer Satisfaction Policy

If you are not satisfied with any aspect of our service, please contact us within 7 days of service completion. We will:

• Listen to your concerns and review the work performed
• Schedule a follow-up visit if necessary to address issues
• Provide additional service at no charge to correct any deficiencies
• Work with you to find a satisfactory resolution

Service Limitations and Exclusions

While we guarantee the quality of our work, certain factors are beyond our control:

Natural Factors

Tree health and growth are affected by weather, soil conditions, disease, and environmental factors. We cannot guarantee specific outcomes related to tree survival, growth rates, or recovery from existing conditions.

Pre-existing Conditions

Our guarantee does not cover issues related to pre-existing tree diseases, pest infestations, or structural problems that were present before our service but not disclosed or discovered during initial assessment.

Acts of Nature

We are not responsible for damage caused by severe weather events, natural disasters, or other acts of nature occurring after service completion.

Refund Policy

Refunds are evaluated on a case-by-case basis. In situations where we cannot resolve your concerns through additional service, we may offer:

• Partial refund based on the nature of the issue
• Credit toward future services
• Alternative resolution agreed upon by both parties

Refund requests must be submitted in writing within 14 days of service completion and include detailed explanation of the issue.

Cancellation and Rescheduling

We understand that plans change. Our cancellation policy is as follows:

• Cancellations made 24 hours or more before scheduled service: No charge
• Cancellations made less than 24 hours before service: May incur cancellation fee
• Weather-related cancellations: No charge, service will be rescheduled
• Rescheduling: Available at no charge with reasonable notice

Emergency Services

For emergency storm damage cleanup services, our guarantee focuses on safe and prompt removal of hazardous trees and debris. Due to the urgent nature of emergency work, detailed aesthetic considerations may be addressed in follow-up services.

Warranty Period

Our workmanship warranty covers:

• Pruning and trimming services: 30 days
• Tree removal services: Completion of service
• Storm damage cleanup: Completion of service
• Tree planting services: 90 days with proper care

Warranty coverage requires that you follow our care recommendations and maintain appropriate watering and maintenance schedules.

How to File a Concern

If you have concerns about our service:

• Contact us as soon as possible, preferably within 7 days
• Provide detailed description of the issue
• Include photographs if applicable
• Reference your service date and invoice number

We will respond to all concerns within 2 business days and work promptly to resolve any issues.

Dispute Resolution

In the unlikely event that we cannot reach a mutually satisfactory resolution, we encourage mediation before pursuing legal action. We are committed to fair and reasonable solutions for all parties.

Contact Us

For questions about our service guarantee or to report a concern:

Crexalonthel
40 Harrison Ave, West Orange, NJ 07052, United States
Phone: +1 973-336-8360
Email: callme@crexalonthel.world